We’re looking for someone who is both analytical and product-minded to help us build strong, sustainable growth.
We’re working to become the Google or Facebook of banking – a service that’s indispensible to millions of users around the world. A product that keeps our users engaged, delighted and even evangelistic, as well as helping simplify and centralise their financial lives. Our users already love our prepaid product: retention metrics are strong, and most of our growth has been through word of mouth.
As our Head of Growth, your role will be to accelerate this growth without compromising on customer experience or retention. You’ll need to foster a culture of experimentation and growth through product, marketing and data.
You’ll spend your time:
- Defining, measuring and understanding our growth metrics. How do they interrelate?
- Understanding users’ engagement and use of the product. Where is the magic moment, and how can we help people discover it earlier?
- Designing marketing experiments and quickly iterating to improve key metrics.
- Building longer-term product features that generate network effect and encourage word of mouth referral.
Initially, you’ll work with our marketing team to optimise customer acquisition and activation, and our data team to ensure you can get the data you need to make the right decisions. You will also work with our product and design teams to balance development priorities between iterative growth initiatives and features that are solely about a delightful customer experience.
Over time, we’d expect you to grow and run a dedicated growth team, staffed with design, product, data and digital marketing specialists.
You should apply if:
- You’re deeply analytical and driven by data
- You believe that the best thing for the customer is the best thing for growth
- You build strong relationships and love to collaborate
- You’re not afraid of taking risks
- You’re hands-on and focussed on rapid execution
